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  • (01277) 223844
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Rockleigh Court Surgery
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BBC Health News

  • GPs split over assisted dying plans, BBC research suggests14 May 2025 01:37GPs are deeply divided over assisted dying with personal beliefs shaping their views, BBC research reveals.
  • For, against, undecided: Three GPs give their views on assisted dying14 May 2025 01:58GPs from different areas of England tell us how they feel about plans to legalise assisted dying.
  • Government has no clear plan for NHS England abolition, say MPs14 May 2025 00:15Cross-party group of MPs say move is causing uncertainty at time when NHS is under huge pressure.
  • New hope for patients with breast cancer gene13 May 2025 16:04Treating patients with a drug before surgery greatly reduced the chances of the cancer coming back, a small trial found.
  • Child obesity clinics seeing BMIs over 5013 May 2025 08:48Many are from the most deprived areas, and a significant number are neurodivergent or have other health conditions, a study says.
  • Charity boss slams 'reprehensible' health trusts13 May 2025 12:46NHS trusts "try to stop" coroners issuing Prevention of Future Death reports, an inquiry hears.

Suggestions or Complaints

We are constantly monitoring our services to patients and would welcome any comments, including praise and constructive criticism, which can be placed in the repeat prescription box in the entrance hall.

Complaints

We offer an in-house complaints procedure that meets national criteria.

We hope that most problems can be resolved as they arise, with the person concerned.

If this is not possible and you wish to complain, please speak to the practice manager or one of the doctors in the first instance. Any complaint should be brought to our attention as early as possible so that it can be investigated while the matter is fresh.

We will acknowledge your complaint within three working days and aim to have investigated and responded between 6 to 12 months, depending on the complexity of the case.

Our aim will be to:

  • establish the facts and determine where anything has gone wrong
  • make it possible for you to discuss the problem with those concerned, if this is what you wish
  • make sure you receive an apology, where this is appropriate
  • identify anything we can do to make sure the problem does not happen again.

The practice manager is available most weekdays to give you further information about the procedure and to try to deal swiftly with any problem that may occur.

If you are totally dissatisfied with us or the services we provide, you have the right at any time to leave our list and to register with another practice.

We also have the right to have patients removed from our list. In general we will only exercise this right in the case of patients who repeatedly and persistently ignore their own responsibilities to us and to other patients after due warning has been given. We will remove from our list immediately patients who are violent or seriously abusive towards any of the practice staff.

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Rockleigh Court Surgery

136 Hutton Road, Shenfield, Essex, CM15 8NN

  • (01277) 223844
© Neighbourhood Direct Ltd  2025
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Local Services
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